Many
businesses make use of the global call-forwarding or diversion system which is
considered as a part of their large professional telephone system in order to
keep in touch with the clients. It is also useful in making sales purchase and offers better customer service. In this context, it is important to mention that most
of the large telecom companies provide the option for call forwarding as a part
of their business phone plans. The
service of forwarding the call to a specific number has a number of benefits. Let’s have a look at those one by one.
Avoiding Voicemail
Mobility
Avoiding Voicemail
This is one of the important
benefits of opting for the service of call forwarding. It is related to the fact of preventing callers from getting
tons of voice mail messages. Some of the customers find voice mail impersonal
and they don’t have the confidence that the messages will be kept private or
responded on time. With the help of call divert option, employees can set up a personal voicemail message on the penultimate number and it could be
anything.
Availability
One of the biggest advantages of
having a global call forwarding system is that it
makes the most important person in an
office available even if the person if out of the office. The calls coming to
the cell phone of the manager can be forwarded to the phone of employees or to
the home connection. At times, with the help of call forwarding option peoples
will keep on getting calls until and unless they get an answer.
Increasing
presence
The
option of call forwarding or call divert also allows business to expand its
business presence over the web having multiple of numbers forwarded to the
similar location. This enables the customers to call a local or toll-free number which then can transfer the calls to the company’s switchboard.
Customers can also use this for placing a long distance call which is having
some extra charges. It also gives an impression that the given company is
located at a distant location and is not technologically up to date.
Mobility
Call forwarding system can also
increase the mobility of the employees without minimizing the communication
because call forwarding can connect phone calls to any employees’ number.
Now, this makes
it much easier for the employees to travel, irrespective of the international trip or stepping out of the office for a couple of hours, avoiding the risk
of missing an important call.
Call divert
option now has turned as one of the most important and valuable aspects for the
companies to survive in the market having stiff completion without missing any
valuable call.






